Visit World Class Manager website here
World Class Manager Livestreams
The Future of Emergency Services
With John Sutherland and Wayne Clarke
Exploring leadership, resilience, community, and the future of emergency services with Author and former Chief Superintendent, John Sutherland
About the livestream
Host
Wayne Clarke from World Class Manager
Guest
John Sutherland — former Chief Superintendent at the Metropolitan Police, author of The Castle and Blue
Topics Explored
Leadership, resilience, community, and the future of emergency services
Watch the full livestream here…
John Sutherland's Journey
  • 25 years of service in the Metropolitan Police, rising from constable to Chief Superintendent
  • Commanded London boroughs including Camden and Southwark
  • Became an author after leaving the force eight years ago
  • Policing was a calling from a young age, clarity of purpose played a key role in shaping his career
Defining the Future of Emergency Services
Public services face sustained financial pressure, intensified since the 2010 austerity measures.
Cuts resulted in the loss of 44,000 officers and staff in England and Wales.
Beyond numbers: loss of experience and community relationships.
Need for a grown-up conversation:
What do we want the police to be?
What do we want the police to do?
Leadership Under Pressure
Austerity forced tough decisions: prioritising certain crimes over others.
Operational triage became essential — focusing on domestic violence, youth violence, vulnerable individuals.
These choices weigh heavily on frontline officers and leaders.
Resilience and Trauma
Trauma exposure:
  • Most people: 3–4 traumatic incidents in a lifetime
  • Police/paramedics: 400–600 traumatic incidents over a career
Personal Experience
John experienced a mental health breakdown linked to accumulated trauma.
Progress
Importance of mental health awareness — not discussed in the 1990s but now slowly changing.
The Power of Leadership Relationships
"If you take care of your people, they take care of business."
Protective Layer
Strong manager–officer relationships create a protective layer against burnout
Central to Performance
Wellbeing is not a side issue — it's central to performance
Beyond Tasks
Leadership means showing care, not just managing tasks
Leading Through Connection
Leadership is built in conversations, not meetings.
"Drink more coffee" metaphor
Spend time with your people, get to know them.
Meetings without agendas can be powerful.
Trust, understanding, and connection are leadership essentials.
The Age of Impatience
Society expects everything faster: food, services, policing.
The pace of life and demand places unprecedented pressure on emergency services.
"Time is the rarest commodity of all."
Many leaders become "busy, dizzy" people — spinning without progress.
Transferrable Leadership Lessons
Communication Skills
Hostage negotiation skills = communication skills for any context
Marketable Skills
Police officers often underestimate their marketable skills
Pause and Think
Taking time to pause and think is essential:
  • Regain clarity
  • Make better decisions
  • Avoid autopilot leadership
Creating Thinking Space
Leaders must block out time to think — not a luxury but a necessity.
Time investment yields productivity.
"One of the reasons you're too busy is because you haven't taken the time to think."
Leadership teams should intentionally build reflection into their operating rhythm.
Navigating the Tornado
Policing involves multiple pressures:
Operational
On the streets
Organisational
From above and below
Political
Political pressures
Media
Media and social media scrutiny
Leadership requires courage, clarity, and protection of your people's space.
Practising Visible Leadership
Be intentional and stubborn about spending time with people
Patrol with teams, walk the floors, create visibility
Model the behaviour you want your managers to replicate
Culture, Not Just Function
Leadership culture determines organisational health.
John's simple practice: every meeting starts with "Good News".
Benefits:
Sets tone
Builds positivity
Reinforces shared purpose
Courage: The Moral Frontier
Physical courage is common in policing — moral courage is harder.
Many shy away from difficult conversations due to fear or discomfort.
"If there's one thing I'd change, I'd be braver — and I'd help others be braver too."
Final Reflections
Beyond the Frontline
Bravery isn't just for the frontline — it's for leaders making tough, values-led calls
What Services Need
Emergency services need resources, clarity of role, and strong leadership cultures
Transferable Lessons
The lessons from policing are highly transferable to any sector
Human Work
Leadership is human work. Connection, courage, and clarity are its cornerstones
Closing
John's honesty and depth of insight struck a powerful chord with the audience.
Major themes resonated across emergency services, business, and leadership:
  • Resilience and wellbeing
  • Courageous conversations
  • The power of connection
  • The need to pause and think
"You can't afford not to make time to think."
About John Sutherland
25-year Metropolitan Police career

Former Chief Superintendent

Author of Blue and The Castle (among other titles)
Speaker on leadership, resilience, and policing
Acknowledgements
Host
Hosted by Wayne Clarke, World Class Manager
Audience
Livestream guests joined globally via LinkedIn, Facebook, and YouTube.
Thank you!
Special Thanks
Special thanks to John Sutherland and all contributors for their thoughtful questions (especially 'the Jennifers' and Tim!)